UX People Paper Prototyping workshop
I thought I should post the brief from yesterday’s workshop at UX People.
Several people asked, and I’ll be a little clearer with my response than I was yesterday; I never publish my slides, for a range of reasons (including the unlicensed Tango & Cash photo), but primarily because they make no sense without the idiotic commentary. Anyway, I’m feeling generous so I’ve cut out the waffle and you can have a gander at my reasons for loving/loving less slides here:
Lots of lovely people turned up to try their hand at redesigning the interface for one of these chaps:
I created a wireflow for the teams to work from:
And a brief:
Redesign the interface for the Sagem EFT930-G from the paying customers’ perspective.
The form factor must remain the same but everything from button placement to on-screen messaging is free to be edited.
Certain keys are out of scope for this exercise. They may be renamed or simply excluded from the prototype.
And some background:
Sagem’s commercial customers (clients) have experienced a range of problems with the EFT930-G Mobile Terminal.
• Client clientele have issues with incorrect amounts being entered at the wrong point in the process.
• Client clientele are often confused by the option to pay gratuities.
• Clients are losing staff time correcting bills and cancelling payments. This results in the end of a relaxed dining experience being tarnished.
• Sagem are losing customers as clients look elsewhere for more reliable and ‘useable’ devices.
• Sagem want their client clientele to have a pain free and seamless experience.
• Clients would like their clientele to leave larger tips for staff as it helps build a stronger team.
The results ranged from the super imaginative (think battleships but with payments), to the brilliantly simple (two buttons). There were loads of great ideas and I think everyone took something away from the afternoon, even if the testing was somewhat chaotic. All good clean fun though.
I think the nut of the session was that for something that was supposed to be fairly straightforward to complete (a gratuity payment and the entering of a pin number), there were a plethora of annoyances in the process. I hope at the very least people will have left with a greater appreciation of the pressures we exert on our clients when we ask them to do stuff like this in their offices, wearing suits, not talking on their Blackberrys.
Thanks to Nick and the team from Zebra People for putting on a cracking day, and to all those who came along, and the sneaky gatecrashers, too.
See you next year!
